Telephone Mediation – Certified Skills programme

Mediations can be successful concluded by phone without the disputants having to meet or to talk to one another. The mediator acts as the go-between and phones each disputant in turn until an agreement is reached.

If the parties are willing, an agreement can be reached within one hour. The cost of telephone mediation is less than face to face mediation because no room has to be hired and the time needed is less. Mediation Foundation of Ireland run two-day telephone Mediation programmes for certified mediators. We have developed the programme used by the Residents Tenancy Board ( for their highly successful approach to Telephone Mediation. This programme is also available online.

This course will provide you with a Certificate in Telephone Mediation.

The course covers the following topics:

  • Benefits of telephone mediation
  • Differences between face to face and telephone mediation
  • Sample telephone mediations
  • Practise telephone mediation

Interested in finding out more about this course?

If you would like to know some more, or just have a chat about the programme and what might work for you – call or email Luke or William and we can take it from there.

Contact Us

Call Luke: 087 6876569 William: 086 6080194 Office: 01 5649626 or alternatively email us on [email protected]

Get a FREE Consultation

If you are in a dispute and/or are worried about a conflict, please contact the Mediation Foundation of Ireland for a no obligation consultation.