Participants will understand the role of behaviour in disputes and will learn to identify the seven classic types of disputant behaviour.
Suitable for staff who need to learn to deal with internal and external people who use difficult behaviours:
Understand difficult behaviours and difficult people
Understanding our role in disputes – deliberate or accidental
How to be assertive with difficult people
Identifying the seven classic difficult behaviours
How to deal with people who use the seven behaviours
Practise dealing with difficult people
How I can use more confident behaviour
Managing difficult conversations
This course has been widely used and adapted to the specifics of each workplace. We have facilitated it from a half day to two days. We hold a diagnosing conversation with the commissioning person to ensure we design the specifics of a programme in line with the needs of the organisation.
ON-LINE is also an option for this course in-house.
Interested in finding out more about this course?
If you would like to know some more, or just have a chat about the programme and what might work for you – call or email Luke or William and we can take it from there.
Call Luke: 087 6876569 William: 086 6080194 Office: 01 288 8057 or alternatively email us on [email protected]