Telephone Mediation

Telephone Mediation – a swift and easy way to resolve conflict that enables the disputants to feel safe, respected and in shared control of the resolution. MFI is leading the provision of, and training for, telephone mediation in Ireland – see it’s effectiveness in RTB.ie – the private rental tenancy board – their dispute resolution rate has leaped to 93% as a result of our Telephone Mediation service.

Specialist Certificate in Telephone Mediation – if you are a trained mediator and want to expand your offering in this fast growing area – this MFI training will give you the skills needed.

This form of mediation is growing in usage in different countries such as the UK, New Zealand and Australia. MFI are currently proividing training and Certification in this area to organisations and companies who have to deal with disputes of a usually low level nature on a regular basis. Such organisations are keen to facilitate hassle free alternative dispute options to disputants. Telephone mediation of course operates by all the fundamental mediation principles. It offers a speedy, constructive and respectful alternative to such approaches as adjudication or investigations.